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Overview



The site that you are looking at now has been hosted by LunarPages since the
first day for more than 5 years! Currently, I also have another two websites
hosted by LunarPages currently. I used to have eight accounts with them! Thanks
to the multiple domain hosting feature, I can now host more websites using less
accounts.



The discussion below is based on my experience with LunarPages as one of their
longest customer. You cannot get more insider information about LunarPages
elsewhere :-)



LunarPages is currently serving over 150,000 customers in over 200 countries. It
was founded in the summer of 2000 when a successful large scale hosting
provider, Add2Net Corporation, expanded its hosting offerings to include shared
hosting.



They are offering two Unix shared hosting plans - Basic Hosting ($7.95) and
Business Hosting ($22.95). The $22.95 plan is a larger plan with unlimited disk
space and 15,000 GB of bandwidth. They also offer other types of hosting
including Windows hosting, VPS hosting, dedicated and semi-dedicated servers but
in this review, I'm just going to write about the $7.95 Basic Hosting Plan,
which I believe is sufficient for 99% of you.



Plan Size and Features



1,500 GB of disk space and 15,000 GB of bandwidth are a lot. Click on the small
picture to view the original wallpaper of Saguaro National Park, Arizona. The
size of the large and high quality picture is 228 KB (kilobyte). With 1,500 GB
of disk space, you can store more than 6.5 million copies of this picture! And
with 15,000 GB/month bandwidth, this picture can be viewed more than 65,700,000
times a month (That's 65.7 million)! The most suitable words to describe 1,500
GB of disk space and 15,000 GB of bandwidth are "More Than Enough!". :-)



There are many web hosts that offer large disk space and bandwidth, but keep in
mind that these web hosts might have funny restrictions such as file size limit,
daily bandwidth limit, or even binary files bandwidth limit (pictures, MP3s,
Flash ...). LunarPages does not have such restrictions with your disk space and
bandwidth usage. You can upload a single 1,500 GB file if you want and you can
finish your 15,000 GB bandwidth in 1 day. As LunarPages founder and CEO, Ron
Riddle told me, "We actually allow people to use everything and we have no
problem offering them what we are currently offering."



Customer Support



It is not the large disk space or bandwidth that make me rank LunarPages as #1
high but its superior customer support! They spend a great deal of money hiring
a lot of support staff to take care of their customers. All of them are very
friendly and knowledgeable. With their effort on customer support, you can
expect the best attention from them.



1. Email support - Simply email support@Lunarpages.com and you will always get a
good reply, no matter if you are a current customer or you just need to ask some
presale questions. Good replies are replies with the exact answer you need. I
suggest that you send them an email right now to see how effective they are. All
email will automatically be tracked by the same ticket system used by the
support help desk. This is my favorite method to request support, because it is
fast, convenient and effective. Email support is available twenty-four hours a
day, seven days a week.



2. Support Help Desk - You will send your inquiry through the use of an online
form. All your inquires will be tracked and recorded using their ticket system.
They even keep a history of all your issues so you can refer back to them
anytime you want. There is also a knowledgebase of frequently asked questions in
the help desk so you can find your answers without creating a support ticket.



They used to be using a third party support help desk system known as DeskPro.
But because they are so rich customer oriented, they decided to dump DeskPro and
develope their own help desk system and call it LunarDesk!



3. Toll-Free Support - Just call 1-877-LunarPAGES if you need phone support for
USA and Canada. For the United Kingdom, call 0800-072-9150 instead. If you live
outside of these countries, you cannot dial the toll free number. They provide
another support line for their international customers: 1-714-521-8150. I have
called them several times and they have no problem talking to me with my slang.



4. Lunar Forums (LunarForums.com)- LunarPages provides forums to let their
customers communicate and help each other. You can find many answers for your
questions. You will also meet many happy customers there. Remember only hosts
that are confident with their services and have many customers dare to set up an
open forum. Currently, the forum has around 35,670 registered users. And
LunarForums is also one of the oldest webmaster forums out there.



I will surely rate their customer support as 10 over 10, or 11 over 10 if I can
:-) Their customer satisfaction speaks for itself. I always stress to my
visitors who write to me that if they are web hosting newbie who need a lot of
attentions and supports, they should always pick LunarPages. This will make sure
that they are fully taken care of in their "early age".



If you have read my reviews or other web hosts, you will notice that I will
state that if you have any unresolved issues with the host, you can always
forward them to me and I will take them directly to the officers. Even though I
have direct contact with many important officers of LunarPages (even the CEO), I
never mention it in my LunarPages review. I don't need to do so because all
LunarPages clients are able to resolve the issue directly with the dedicated
support staffs without going through a third party like me.



Sometime ago, I have submitted a possible SPAM issue to them. To my surprise,
not only that they reply to my email but they have also called me and left me a
voice message! You can click on the 'Play' button below to listen to the voice
message yourself. They did look into SPAM issues seriously to make sure the mail
server is not blocked. They are constantly making sure that all their customers
emails will be sent and received properly.



Click Here to go to Lunar Pages
website.


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General Impression

World Number One

At a time like this, when only the strongest companies survive, choosing the
right one is imperative. 1&1 is proud to be both the world's biggest web host,
and the fastest growing. Their global community is 6 million people strong. They
are financially very stable, profitable, and will be serving and protecting your
website for many years to come.



Combining over 40,000 fully-tuned servers with the renowned performance of
Juniper and Cisco routers, 1&1 utilizes the best products from the world's
leading technology manufacturers and service providers. 1&1 is a Microsoft Joint
Development Partner, and works with other paramount companies such as Google,
Plesk, Symantec, and HP/Compaq.



No matter what the cause, network downtime hurts your credibility, your sales,
and your business. 1&1 uses its experience and expertise in hosting to deliver
99.9 % uptime, so your website is there when you need it.





Price & Cost Effectiveness

All 1&1 products have been designed to provide the ideal combination of features
and affordability, with no pricing gimmicks or hidden costs. You simply won't
find a better value for your money!



Proven Products, Honest Pricing

From convenient Instant Domain and Instant Website packages to all-inclusive
Shared Hosting plans, powerful Dedicated Servers and ready-to-run eShops, 1&1
offers a complete range of web services for every need, every skill level and
every budget.





Reliability

At 1&1, even their fail-safes have fail-safes. Backup generators, multiple hard
drives, dual routers, cooling systems and gel battery power banks give them real
redundancy so their fleet of 40,000 high-end servers will continue to operate
regardless of external conditions. In the event the grid is down, five huge
16-cylinder diesel generators supply constant, reliable power for all systems.



Eight high-powered cooling units rated at 5,600 KW and two spiral vortex
compressors work alongside bespoke heat exchangers to keep everything cool.
Every system is n+1 redundant



They use their own backbone and top carriers like Sprint and Level3 to power
your website all over the world. Compare with other web hosts and you'll see why
1&1's speed and reliability make them the clear choice.





Data Center (toured)

They guarantee the highest product quality, top security, and unshakeable
reliability. 1&1's advanced Data Centers have been built from the ground up
using the most advanced technology available, giving their global network a
strength that is beyond doubt. The power and stability of 1&1's systems allows
them to be first to market with web products that are innovative yet dependable.



Powered by advanced information storage technology, 1&1's state-of-the-art Data
Centers keep your website running and your valuable information safe.



24/7 monitoring by Internet specialists, 150+ permanently recording video
cameras, safety locks and more ensure that only authorized personnel can enter
1&1 Data Centers, your data is always safe and secure.



The security airlock ensures that only authorized personnel can enter Data
Center IV. Only one person can pass through the airlock at one time.



Their industry-leading 18,000 MBit Connectivity allows for no-nonsense, fast
transfers at all times. The result is that more users can access and interact
with your website, faster.



When it comes to reliable web hosting, connectivity is everything. At 1&1,
you'll have access to over 18,000 MBit of external connectivity. That means
faster loading times and higher multi-user capacity for your website.



All 1&1 Data Centers are protected and monitored by automated support systems
that permit real-time analysis, review, and maintenance for all clients. All
technology used has been n+1 engineered throughout to avoid any single point of
failure in connectivity, redundancy or power and is monitored around the clock
by specialist network technicians.





Customer Service

All products come with "90-Day Money Back Guarantee" "24/7 Phone & E-mail
Support" and "Online FAQs" and support is fast, no worries from this point of
view.



Contact Information and Support

Information by Phone

1-877-GO-1and1 (1-877-461-2631) for information about products, features or
prices

Representatives are available Monday through Friday, 8:00 am to 8:00 pm EST,
excluding national holidays.

Your questions about products, features or prices to info@1and1.com

1&1's Technical Support team is available 24 hours a day, 7 days a week and can
be reached by phone and e-mail.

From your Control Panel

Log in to the 1&1 Control Panel, select your contract and click "Help & Contact"
to locate our support team Contact Form as well as the phone number for our
toll-free support line.

Online FAQs

Use the in-depth FAQ section on their website to get additional tips. It's a
great way to learn how to fine tune your website, enhance your e-mail features
and more.

US Headquarters



1&1 Internet Inc.

701 Lee Road, Suite 300

Chesterbrook, PA 19087

Phone: 1-877-GO-1and1

Fax: 610-560-1501





Website Development



1&1 Internet Inc.

Website-Management

701 Lee Road, Suite 300

Chesterbrook, PA 19087









Conclusion

1&1 has grown into the largest web hosting company in the world for good reason.
With affordable products and impeccable service, you can trust that 1&1 will do
a great job hosting your site!



Click Here to go to hostican website.





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If you are considering anhosting vs. HostPapa, you might want to know about some
of the differences. To start, a comparison of AN Hosting and HostPapa shows very
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Hosting and HostPapa. In general, people find the HostPapa service better value
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Company information



hostgator is one of the fastest growing companies in the web hosting industry.
It has been talked about a lot on popular web hosting forums like
WebHostingTalk.com for example. The company has been founded in 2002 and by the
time of this review their site says that more than 200,000 domains are hosted on
their servers.



hostgator hosting facilities are located in the one of the best Internet data
centers in US: �The Planet� (www.theplanet.com) Dallas/TX, USA.





hostgator is one of the so called �GigaHosts�, but it looks like so far they
manage to deliver what they promise.

Equipment



The company offers Linux based hosting. By the time of our review the servers
were running Linux Red Hat 9.0. The server where our account has been located
was running 4 x Intel(R) Xeon(TM) 2.40GHz CPUs with 4GB RAM and a 200GB SCSI
drive.



hostgator hosting environment is based on Cpanel/WHM - one of the most popular
web hosting Control panel software packages. It is feature-rich and easy to use.





Services and features



hostgator offers shared hosting packages, reseller hosting plans and dedicated
servers. I would not recommend their dedicated servers as they are pricey.
However, the Shared and Reseller plans are quite a good deal.



Shared hosting plans: The cheapest plan costs only $6.95/month paid on yearly
basis and includes 3.5GB of web space and 50GB of transfer per month. It is
quite a lot of space at quite a reasonable price. It has all the regular
features Control Panel, Webmail, scripting languages, databases, a free scripts
Installer (Fantastico), anti-spam protection, etc. With the cheapest plan you
can host only one web site per hosting account. If you wish to have multiple
sites hosted (multi-domain hosting) you will need to go for a more expensive
plan where prices start $9.95/mo and you have the option to pay on a monthly
basis. With the shared hosting plans you can host multiple sites; however they
are add-on domains. (e.g. you do not have separate Control Panel for each hosted
web site)



Semi-dedicated plans: At first we thought these are kind of VPS plans, however
after we talked to an online sales rep on their site it appeared that these
semi-dedicated packages actually are like shared hosting plans, however they
include more resources (25GB space, 500GB transfer) and most importantly what
makes them different from a shared hosting plan is that the server where the
semi-dedicated plans are located host relatively small number of users. That is
you share the server resources with less users and in this way you have more CPU
power at your disposal. For example if you have 300-400 users on a regular
shared hosting server, when you are on a semi-dedicated you will share the
server with only 15-20 other customers. Of course the pricing is much higher
compared to a shared hosting plan � $74.95/mo.



Reseller hosting plans: Starting $24.95/mo you can purchase a reseller hosting
account with 5GB of web space and 50GB of bandwidth. The reseller package gives
you the option to host separate websites using a single reseller account. If you
are a web designer a reseller account might by the right option for you as you
will be able to offer you clients decent hosting services. hostgator even went
one step ahead and offer some great tools for resellers, such as Billing manager
application, merchant accounts, ready-to-use templates and even a free domain
name registration account with one of the biggest registrars eNom.com. So if you
are looking for a place to host multiple sites with separate Control Panels
hostgator is worth trying out.



Dedicated servers: As mentioned above hostgator services include dedicated
server packages as well. The offerings start with a 2.4 GHz Super Celeron to
Dual 2.4 GHz Xeons servers. So in case your site outgrows the shared or
semi-dedicated hosting plans you may go to a dedicated server. All servers are
equipped with a Panel/WHM which makes the server management an easy task.

Customer service/support



hostgator offers 24/7 customer support over email, phone and live chat. While
we�ve been testing our account, we had several interactions with their support.
Usually, we got replies in 15-20 minutes. However on some occasions it took a
bit more. Our questions varied from simple howtos through some more
advanced/tech related ones and finally some requests that should be handled by
3rd level support (which usually take more time to be completed than a regular
support request). Almost all of our requests have been handled properly. The
only problem they fail to resolve was a question regarding a PHP script. We saw
they have the PHP engine running as CGI and decided to check their knowledge in
PHP. We�ve created a sample HTTP Auth script (actually we took the example
provided at http://www.php.net/features.http-auth) and uploaded it to our
account. Just of reference, when PHP is running as CGI HTTPAuth will not work
properly (this is a limitation by design). The support person who handled the
ticket was unaware of this limitation and provided us with some wrong answers.



In general the support reps were friendly and polite, even we acted as a bad
customer and even we�ve been rude in some of our requests. Our overall rating
for their support is 9 out of 10.

Signup process



The signup process is easy and intuitive. They accept a wide range of payment
options, including: Credit card payments (VISA/MasterCard/American Express),
Paypal, checks, bank transfers, cash and money orders.



In general you will get the account active in 20-30 minutes after your payment
has been processes.



However with our signup we encountered a little trouble. When you go through
their order process at some step you are asked to specify username and password
for your new hosting account. For the matter of simplicity we used one and the
same word for both our username and password. The order form accepted these
values, however later on it appeared that they have created an issue. Most
probably hostgator use some hosting automation software to open hosting accounts
when they receive a payment. However, the Cpanel has a restriction for username
and password similarity. So when we placed our order their billing system failed
to activate the account on the hosting server and the hosting account email we
have received was incomplete and was missing the hosting server IP address. So,
we have been unable to use the account as actually the account has not been
created at all. Luckily, the troubles have been resolved in several support
tickets and email messages and a short live chat session.



Overall experience



Our overall experience with hostgator is positive. Although we have used their
services for a month we had no major problems and the hosting account
performance and speed were at a very good level. The only issues we had were the
ones we have already described above. Despite these, we would recommend
hostgator to anybody looking for a web host. They offer quality and reliable,
feature-rich services backed up with friendly and prompt support.



Click Here to go to hostican website.


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Thu, 13 Mar 2008 20:23:27 +0000
Bluehost uptime for february 2008: 99.3% (over the internet)
For the month of february 2008, bluehost uptime report that i have here shows the uptime recorded as 99.3% over the internet. With average server response time of 0.341 second, which is a very fast server response time. For the bluehost uptime, this month uptime is bit ...]

With the launch of Windows 2008 and Internet Information Services (IIS) 7.0, Microsoft introduced IIS Manager, a new IIS administration tool which provides end users with a familiar user interface to remotely manage IIS7 server configurations. Using IIS Manager, DiscountASP.NET customers can view settings and manipulate their web.config files for features that have been delegated to them.

SupportSuite fixes blank Yahoo email problem... finally?

Fri, 01 Sep 2006 09:22:57 -0400

After being first reported in April of 2006 (in this forum post), Mahesh Slaria from Kayako told the community how to fix this problem by changing some code (it is not fixed in the current stable build).

For a while now we've had customers with @yahoo.com email addresses complaining about receiving blank emails from our ticket system... after looking at the Kayako forums (we use Kayako support-suite) we found that other Kayako customers were experiencing this as well.

Finally, around 4-5 months later we get a solution:
"Blank email issue is just due to HTML encoding, you can change 'html_encoding' to '7bit' or '8bit' in en-us.php at locale folder of SupportSuite."

Sure enough, we tried it out and it fixed the problem!

Host Papa Web Hosting - $10 off for the month of March!

Mon, 03 Mar 2008 17:04:28 +0000
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Two other sites of mine were down and their IP’s gone.

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Thu, 21 Feb 2008 18:14:23 +0000
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Basic Plan Info
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